Terms of Service

Overview

This website is operated by Witchery of the Woods. Throughout the site, the terms “we”, “us” and “our” refer to Witchery of the Woods.

Witchery of the Woods provides this website, including the information, tools, products and services available through it, subject to your acceptance of these Terms of Service and any other policies or notices published on the site.

By visiting our website and/or purchasing from us, you use our services and agree to be bound by these Terms of Service, including any additional terms and policies referenced on the website.

These Terms apply to all users of the site, including visitors, customers and account holders.

Please read these Terms carefully before accessing or using the website. If you do not agree to these Terms, you should not use the website or purchase products through it.

We may update or replace parts of these Terms from time to time by publishing an updated version on this page. Your continued use of the website after changes are published constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services online.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given permission for any minor dependants under your responsibility to use this website.

You may not use our products or services for any illegal or unauthorised purpose, and you must not violate any applicable laws while using the website, including intellectual property and copyright laws.

You must not transmit viruses, malware, worms or other destructive code through the website.

A serious breach of these Terms may result in termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service or cancel an order where reasonably necessary, including where we suspect fraud, misuse of the website, inaccurate information or unlawful activity.

Content you submit to the website, excluding payment card information, may be transmitted across different networks and adapted to meet the technical requirements of those networks or devices.

Payment information is handled securely by our payment providers and is encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without our written permission.

Headings are provided for convenience and do not affect the interpretation of these Terms.

Section 3 – Accuracy and Timeliness of Information

We aim to keep the information on this website accurate and up to date.

However, website content may occasionally contain errors, omissions or information that has become outdated.

Information provided on the website is intended for general purposes and should not be relied upon where more specific or current information is required.

We reserve the right to update or change website content where necessary.

Section 4 – Prices and Changes to the Service

Product prices may change without prior notice.

We may modify, suspend or discontinue products, features or services where necessary.

Any price shown at the time an order is successfully placed will apply to that order unless there has been an obvious pricing or technical error.

Section 5 – Products and Services

Certain products are available exclusively through our online store.

Many Witchery of the Woods products are made to order, personalised, custom-designed or produced specifically for your order.

We make every reasonable effort to display product colours, images and details accurately. However, colours may appear differently depending on your screen, device and display settings.

We may limit the availability or quantity of certain products, or restrict sales to particular countries or regions.

Product descriptions, availability and prices may be changed at any time.

We reserve the right to discontinue products without notice.

Returns, refunds and product issues are handled in accordance with our Delivery & Returns Policy and your applicable statutory consumer rights.

Section 6 – Orders, Billing and Account Information

You agree to provide current, complete and accurate information when placing an order.

This includes your name, billing information, delivery address, email address and any other information required to process your purchase.

You are responsible for ensuring that any personalisation details you provide are correct before submitting your order.

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include orders that appear fraudulent, contain obvious pricing or technical errors, or appear to have been placed for unauthorised resale.

If we cancel or materially change an order, we will attempt to contact you using the information supplied at checkout.

For information about delivery, damaged products, refunds and returns, please see our Delivery & Returns Policy.

Section 7 – Third-Party Tools and Services

Our website may provide access to services, tools or features operated by third parties.

These may include payment processors, shipping services, analytics tools, social platforms and other ecommerce services.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

We may introduce additional services or website features in the future, and these will also be subject to these Terms where applicable.

Section 8 – Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability, privacy practices or policies of third-party websites.

You should review the terms and policies of a third-party website before entering into a transaction or providing personal information through it.

Section 9 – Reviews, Comments and Other Submissions

If you submit reviews, comments, photographs, suggestions, feedback or other material to Witchery of the Woods, you confirm that you have the right to provide that material.

You must not submit content that:

• infringes the intellectual property or privacy rights of another person
• is unlawful, abusive, defamatory or misleading
• contains malware or harmful code
• impersonates another person
• contains deliberately false information

We may remove content that violates these Terms or applicable law.

Where you submit material for publication, such as a product review, you grant us permission to display and use that material in connection with our website and business, subject to applicable law.

Section 10 – Personal Information

Personal information submitted through our store is handled in accordance with our Privacy Policy.

Where applicable, customers may also exercise privacy rights through our Privacy Rights / GDPR & CCPA page.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to matters such as:

• product descriptions
• prices
• promotions
• availability
• shipping costs
• delivery estimates

We reserve the right to correct errors, update information or cancel an order where information was materially incorrect.

If an error affects an order you have already placed, we will contact you where appropriate.

Nothing in this section limits rights provided to consumers under applicable law.

Section 12 – Prohibited Uses

You must not use this website or its content:

• for unlawful purposes
• to encourage unlawful activity
• to infringe intellectual property rights
• to submit false or misleading information
• to transmit malicious software or code
• to harass, threaten, abuse or discriminate against others
• to collect personal information about other people unlawfully
• to spam, phish, scrape or interfere with the website
• to attempt to circumvent website security
• in any way that could damage or disrupt the website or services

We may restrict or terminate access to the website where these Terms are seriously violated.

Section 13 – Website Availability and Liability

We aim to provide a reliable and secure website, but we cannot guarantee that access will always be uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms affects your statutory rights as a consumer.

To the extent permitted by law, Witchery of the Woods will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Section 14 – Your Responsibility for Breaches

You are responsible for losses or claims arising directly from your unlawful use of the website or from a serious breach of these Terms, to the extent permitted by applicable law.

Nothing in this section requires a consumer to give up rights or protections that cannot legally be excluded.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited as far as legally possible.

The remaining provisions will continue in effect.

Section 16 – Termination

These Terms remain effective while you use the website.

You may stop using our services at any time.

We may suspend or terminate access to the website where a user seriously breaches these Terms, acts unlawfully or attempts to misuse our services.

Any rights or obligations that arose before termination will continue where applicable.

Section 17 – Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing your use of the Witchery of the Woods website and services.

If we do not immediately enforce a particular provision, this does not mean that we have waived our right to enforce it later.

Section 18 – Governing Law

These Terms of Service and any contracts entered into through Witchery of the Woods are governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may also have protections under mandatory consumer laws that apply in the country where you live.

Section 19 – Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal obligations.

The latest version will be published on this page.

Your continued use of the website following an update means that the revised Terms will apply to your subsequent use of the website.

Section 20 – Contact Information

Questions about these Terms of Service can be sent to:

Witchery of the Woods
London, United Kingdom
Email: orders@witcheryofthewoods.com