Privacy Policy
Privacy Policy
Witchery of the Woods respects your privacy and is committed to handling your personal information responsibly and securely.
If you have any questions about this Privacy Policy or how your information is used, please contact us at orders@witcheryofthewoods.com.
Information We Collect
When you visit our website, create an account, place an order, contact us, or use our services, we may collect information such as:
- your name
- billing and delivery address
- email address
- telephone number
- order and transaction details
- account information
- IP address and device information
- information you provide when contacting us
- information collected through cookies and similar technologies
We only collect information that is necessary to operate our store, process orders, provide customer service, improve our website, prevent fraud, and meet our legal obligations.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- provide order and delivery updates
- respond to questions or customer service requests
- manage customer accounts
- prevent fraud and protect our website
- improve our products, website and services
- comply with legal, tax and regulatory requirements
- send marketing communications where you have chosen to receive them
You can unsubscribe from marketing communications at any time.
Payments
Payments are processed securely through the payment methods made available at checkout.
Witchery of the Woods does not directly store your full credit or debit card details.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including companies that help us with:
- payment processing
- order production and fulfilment
- shipping and delivery
- website hosting and ecommerce services
- analytics
- marketing and advertising
- fraud prevention
- customer support
We only share information where it is necessary for these services to be provided or where we are legally required to do so.
We do not sell personal information for money.
Cookies and Analytics
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use the site, measure performance and support marketing activities.
Where required, you can manage your cookie preferences through the cookie settings available on our website.
Data Retention
We keep personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting or tax requirements.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- access your personal information
- correct inaccurate information
- request a copy of your data
- request deletion of your information
- object to or restrict certain processing
- opt out of certain types of data sharing or marketing
You can submit applicable privacy requests through our Privacy Rights / GDPR & CCPA page.
International Data Processing
Some of the services we use may process personal information outside the United Kingdom.
Where required, appropriate safeguards are used to protect personal information transferred internationally.
Children’s Privacy
Our website is not intended for children under the age at which they can legally provide consent to data processing in their country.
We do not knowingly collect personal information from children without appropriate permission.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.
The most recent version will always be published on this website.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Witchery of the Woods
London, United Kingdom
Email: orders@witcheryofthewoods.com